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Support rules
- • Support deals only with issues related to the LumpX resource
- • It is forbidden to solve more than one problem in support for the same application. To solve another question or another problem, create a new application
- • Applications containing obscene, rude language or insults are not accepted
- • Correctly formulated your question will allow you to quickly and accurately resolve your question
All support tickets that do not meet the rules can be deleted or left unanswered
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- Department
The Technical Support department helps with technical issues and provides assistance related to the website
The Billing department handles orders, payments, and other finance-related questions
The Development team works on improvements, new features, and overall service performance
The Moderation team reviews requests related to rules, content, and moderation. All tickets sent to this department are handled by moderators.
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Working hours
- We work daily:
Mon–Fri: 9:00 - 21:00
Sat/Sun: 10:00 - 15:00
Outside these hours, our schedule is flexible
- We handle every question individually to achieve the most effective result