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Rules

  • • Support deals only with issues related to the LumpX resource
  • • It is forbidden to solve more than one problem in support for the same application. To solve another question or another problem, create a new application
  • • Applications containing obscene, rude language or insults are not accepted
  • • Correctly formulated your question will allow you to quickly and accurately resolve your question
All support tickets that do not meet the rules can be deleted or left unanswered

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  • Department

    The technical support department is engaged in solving technical problems or providing technical assistance to customers related to the resource

    The finance department deals with order matters, payment procedures and other matters related to finance

    The department of moderators belongs to the moderators of the resource. All tickets sent to the department of moderators are sent to the moderators for consideration.

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Working hours

  • Support working time
  • We work daily: Mon-Fri: from 9:00 to 21:00
    Sat/Sun: from 10:00 to 15:00
    The rest of the time the schedule is not standardized
  • Individual approach
  • We approach each question or problem individually to achieve the most effective result

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